Custom Order After-Sales Policy
Every LeeMade garment is produced to an individual written specification. It is not stocked merchandise and does not support returns, exchanges, size swaps or change-of-mind refunds.
Before production
A cancellation request made before material ordering or cutting is reviewed against payment costs, consultation work and non-recoverable commitments. Approval is not automatic.
Issues covered by after-sales support
After-sales review covers a verified manufacturing defect, shipping damage, or a material, construction or measurement departure from the approved written specification. Normal leather or fur variation, normal wear, misuse, inaccurate customer-supplied measurements and a change of preference are not covered defects.
How to request support
Contact LeeMade promptly with the inquiry or order number, a clear description, photos and any requested video. Do not alter, repair, clean or heavily wear the garment before review.
Available remedies
Depending on the verified issue, feasibility, location and applicable law, LeeMade may provide repair guidance, alteration support, repair or remake. Any separately approved monetary compensation is agreed in writing and does not create a general return or exchange right.
Cryptocurrency payments
The USDT gateway does not provide customer-initiated or automatic refunds. If LeeMade separately approves an after-sales payment, LeeMade may send a new manual USDT-TRC20 transfer. The public destination address, amount, reason and transaction hash are then retained in the private order record for chain verification.